Privacy Policy

Privacy Policy

Effective Date: 02/01/2025
Business Name: The Owl & The Raven Tea Co.

Introduction

The Owl & The Raven Tea Co. (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment information (processed securely through third-party payment providers)
• Order history 
• Any information submitted through contact forms or email correspondence 

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages 
• Referring website 

This information is collected through cookies and similar tracking technologies.

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate with you regarding purchases or inquiries
• Send order confirmations and shipping updates
• Improve website functionality and user experience
• Send promotional emails (only if you opt in)
• Prevent fraud and enhance website security
• Comply with legal obligations 

Payment Processing

All payment transactions are processed securely through third-party payment processors (such as Stripe, PayPal, Square, or other providers used by our platform). We do not store full credit card numbers on our servers.

Please review the privacy policies of these third-party processors for additional information.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Improve site performance
• Analyze website traffic 
• Provide a better shopping experience

You may disable cookies through your browser settings, though some website features may not function properly.

Email Marketing

If you opt into our mailing list, we may send promotional emails about new products, seasonal blends, or special offers. You may unsubscribe at any time by clicking the “unsubscribe” link in any email.

We do not sell or rent your email address.

Information Sharing

We do not sell your personal information.

We may share your information with:

• Payment processors
• Shipping providers (e.g., USPS, UPS, FedEx)
• Website hosting platforms
• Marketing service providers (email platforms)
• Legal authorities when required by law 

All third-party providers are required to maintain reasonable security protections.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online transmission is 100% secure.

Your Privacy Rights

Depending on your state of residence (including California), you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information 
• Request deletion of your personal data
• Opt out of certain data processing practices 

To exercise these rights, contact us at:
info@owlandraventea.shop

We will respond in accordance with applicable laws.

Children’s Privacy

Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact:

The Owl & The Raven Tea Co.
4600 McLeod Rd NE, Albuquerque, NM 87109
info@owlandraventea.shop